At Dainolitly Shop, we approach shipping and returns with the same refined attention to detail that defines our premium home décor collections. Our policies are designed to provide clarity and elegance, mirroring the thoughtful curation of our products.
Shipping Information
We deliver worldwide (excluding certain Asian countries and remote locations) with the same precision we apply to selecting our premium home accents.
Order Processing & Delivery Timelines
- Order Processing: 1-2 business days (as prompt as our customer service responses)
- Standard Shipping: Via DHL or FedEx – 10-15 business days after dispatch ($12.95 flat rate)
- Free Shipping: Via EMS for orders over $50 – 15-25 business days after dispatch
All packages are prepared with the same protective care we give to our fragile accents and lighting installations.
Returns & Exchanges
Just as we meticulously pair lighting installations with their ideal spaces, we’ve designed a return process that balances convenience with the protection of our artisanal products.
Return Eligibility
- 15-day return window from delivery date
- Items must be in original condition with all packaging
- Original shipping fees are non-refundable (except for our errors)
Non-Returnable Items
To maintain the integrity of our collections, these items cannot be returned:
- Custom curtains (made to your precise measurements like our premium drapery service)
- Special order lighting fixtures (particularly those requiring international voltage adjustments)
- Personalized organization solutions (tailored specifically to your space requirements)
The Return Process
Our return process flows as smoothly as our Helia pendant light installations:
- Initiate Your Request: Email [email protected] within 15 days with your order number and photos of items
- Receive Authorization: Our team responds within 2 business days with return instructions
- Prepare Your Package: Repack items in original packaging with all protective materials
- Ship Your Return: Use the carrier specified in your authorization (return shipping at customer’s expense unless our error)
Exchange Process
For exchanges, follow the same procedure as returns, clearly indicating your desired replacement item. We’ll process exchanges with the same aesthetic consideration we apply to our wall decor pairings.
Refund Timeline & Methods
Once we receive and inspect your return:
- Refunds processed within 5 business days with PCI-DSS compliant security
- Funds returned to original payment method (Visa, MasterCard, JCB, or PayPal)
- Please allow 7-10 business days for refund to appear in your account
International Returns
For our global clientele, return shipping must be arranged through the original carrier (DHL, FedEx, or EMS). Duties and taxes are non-refundable—handled with the same precision as our international compliance standards.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Dainolitly Customer Care,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
• [Product Name] – [Quantity] – [Reason for Return]
Attached are photos showing the current condition of the item(s). Please advise next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
For any questions about our shipping or returns policy, contact us at [email protected]. Our Fayetteville-based team approaches every shipment and return with the same care we devote to selecting our premium home accents.