At Dainolitly Shop, we understand that even the most carefully curated home décor selections may occasionally need adjustment. Our Returns & Exchanges policy reflects the same commitment to excellence and attention to detail that defines our premium collections.

Our Return Philosophy

Just as we meticulously pair lighting installations with their ideal spaces, we’ve designed a return process that balances convenience with the protection of our artisanal products. Most items may be returned within 15 days of delivery, provided they maintain their original condition—as pristine as our wall decor upon first installation.

Non-Returnable Items

To maintain the integrity of our collections, certain items cannot be returned:

  • Custom curtains (made to your precise measurements like our premium drapery service)
  • Special order lighting fixtures (particularly those requiring international voltage adjustments)
  • Personalized organization solutions (tailored specifically to your space requirements)

The Return Process

Our return process flows as smoothly as our Helia pendant light installations:

  1. Initiate Your Request: Contact us at [email protected] within 15 days of receiving your order. Include your order number and photos of the items (for quality verification).
  2. Receive Authorization: Our customer care team will respond within 2 business days with return instructions—as prompt as our standard order processing.
  3. Prepare Your Package: Repack items in their original packaging with all protective materials intact, just as we carefully wrap our fragile accents.
  4. Ship Your Return: Use the carrier specified in your return authorization. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, follow the same procedure as returns, clearly indicating your desired replacement item. We’ll process exchanges with the same aesthetic consideration we apply to our wall decor pairings.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Refunds are processed within 5 business days with the same security as our PCI-DSS compliant payment system
  • Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)

Please allow 7-10 business days for the refund to appear in your account—about the same timeframe as our standard international shipping.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Dainolitly Customer Care,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

• [Product Name] – [Quantity] – [Reason for Return]

Attached are photos showing the current condition of the item(s). Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our global clientele (excluding certain Asian countries and remote locations), return shipping must be arranged through the original carrier (DHL, FedEx, or EMS). Duties and taxes are non-refundable—handled with the same precision as our international compliance standards.

For any questions about our returns policy, contact us at [email protected]. Our Fayetteville-based team approaches every return with the same care we devote to selecting our premium home accents.