Welcome to our thoughtfully curated world of home dĂ©cor. Below you’ll find answers to common questions about our premium collections, delivery experience, and customer care policies—all designed with discerning homeowners in mind.
Product Information
What types of home décor products does Dainolitly Shop offer?
Our carefully curated collections include:
– Accents: Premium decorative pieces to elevate your space
– Curtains (like our light-filtering Florine collection)
– Lighting solutions (including statement pieces like Helia pendant lights)
– Organization tools for stylish functionality
– Wall decor (such as our Golden Goose art collection)
– Accents: Premium decorative pieces to elevate your space
– Curtains (like our light-filtering Florine collection)
– Lighting solutions (including statement pieces like Helia pendant lights)
– Organization tools for stylish functionality
– Wall decor (such as our Golden Goose art collection)
How do I care for my Dainolitly curtains or delicate decor items?
Each product ships with specialized care instructions. For our Princeton curtain panels or fragile items, you’ll receive additional guidance with your tracking information to help maintain their premium quality.
Ordering & Account
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal—all processed through our secure checkout system.
Can I modify or cancel my order after placement?
Please contact [email protected] immediately with your order number. We process orders within 1-2 business days, so timely communication is essential for modifications.
Shipping & Delivery
What are my shipping options?
We offer two thoughtful delivery experiences:
– Standard Shipping ($12.95 flat rate via DHL/FedEx, 10-15 business days)
– Free Shipping (orders over $50 via EMS, 15-25 business days)
– Standard Shipping ($12.95 flat rate via DHL/FedEx, 10-15 business days)
– Free Shipping (orders over $50 via EMS, 15-25 business days)
How can I track my order?
Tracking numbers are emailed immediately after dispatch. For time-sensitive décor updates like lighting solutions or seasonal accents, we recommend our Standard Shipping option.
Do you ship internationally?
Yes, we proudly serve most international destinations (excluding certain Asian countries and remote locations). Contact our team for specific regional information.
What if my item arrives damaged?
Our 100% satisfaction guarantee covers transit damage. Simply email photos of the damage to [email protected], and we’ll arrange a replacement or refund.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. Initiate returns by emailing [email protected]—we stand by our collections and want every piece to be perfect for your space.
How long do refunds take to process?
Refunds are processed within 5-7 business days after we receive your return. For premium items like wall art or lighting fixtures, please allow additional time for quality inspection.
Additional Services
Do you offer expedited shipping for urgent home projects?
While we focus on reliable standard options to maintain accessible pricing, email us at [email protected] for special circumstances—we’ll try to accommodate your home transformation timeline.
Can I get design advice for my space?
Our collections are curated to work harmoniously together. For specific questions about coordinating our Florine curtains with Helia lighting or Golden Goose wall art, our customer care team can provide styling insights.
Still have questions? Our Fayetteville-based team is delighted to assist. Contact us at [email protected] for personalized support with your home décor journey.